Please perform the following to solve the problem:
- Log-in as a user with Administrator privilege to install PaperStream IP.
- The installation may fail if any application is running.
Exit all applications before installing PaperStream IP.
For PaperStream IP (ISIS), please try the following in addition to the above:
- When running Windows Server® 2008 Standard, Windows Server® 2008 R2 Standard, or Windows Vista®, make sure that "Microsoft® Visual C++ 2008 SP1 Redistributable Package (x86)" is installed. If the package is not installed, download and install it from the Microsoft® official webpage, and then install PaperStream IP (ISIS).
- When the computer is connected to a network, make sure "Microsoft® .NET Framework" (3.5 service pack 1 or later) is installed. If PaperStream IP still cannot be installed while Microsoft® .NET Framework is installed, disconnect your computer from the network and then install PaperStream IP (ISIS).