Code: SX03047E/SX03107E
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If you are using Windows 11 version 24H2, please refer to "No scanner can be found on Windows 11, version 24H2" |
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If PaperStream Capture (Pro) shows this message, check the following.
- The scanner is powered on and connected to the computer.
- Select [Configure Jobs] from the menu
and select a job that you want to edit. Then, click the [Edit] icon to display the [2. Source] window and check whether you can select PaperStream IP fi-XXXX(*). Check whether you can scan documents after saving a job.
*The name of the connected scanners are shown in fi-XXXX. - In the Simple Scan mode, you can select the connected scanner by clicking the [Select Scanner] button in the toolbar. Check whether you can scan documents after selecting the scanner.
- If another application is using the scanner, temporarily exit the application, then check whether you can scan documents.
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If the name of the connected scanner is not displayed, check the following.
- Is a scanner driver installed?
<How to check>
Open the [Programs and Features] window on Windows and check whether the PaperStream IP driver is installed.
Note: PaperStream Capture is a 32-bit application, so it cannot be used with PaperStream IP (TWAIN x64). Install PaperStream IP (TWAIN).
- Is a scanner driver installed?
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If the problem still persists, it may be due to that the driver or scanner is not responding properly. Try the following and check whether the problem is solved.
- Try restarting the computer.
- Try uninstalling the driver, then installing the latest driver.
The driver (PaperStream IP) can be downloaded from fi Series Software Downloads
. - If you are using anti-virus software or any other software that restricts the USB devices, try stopping the software.
- Refer to "There was a problem connecting the scanner" .