The following errors may be displayed when a file is output:
Error message from PaperStream ClickScan:
"A save folder that you specified cannot be set. Check that you have permission for the path or folder that you entered."
Error message from PaperStream Capture:
Exception Reason
The following file (folder) cannot be accessed or is write-protected, or the file path length is too long.
C:\Users\XXXX\Documents\YYYY.pdf
Check that the folder or file path length is within the 260 character maximum and that the drive has write access. (SX06002E)
The following file (folder) cannot be accessed or is write-protected, or the file path length is too long.
C:\Users\XXXX\Documents\YYYY.pdf
Check that the folder or file path length is within the 260 character maximum and that the drive has write access. (SX06002E)
If the above errors occur, check the following:
- Does the user performing the scan have write permission for the destination folder?
- Is the length of the full path consisting of the destination folder name and file name within 260 characters?
- Is any antivirus software restricting files from being written to the folder?
If the antivirus software is restricting files from being written to the folder, change the antivirus software settings so that the present application can save files.
Note:
Even if you have not installed any antivirus software, the antivirus software Windows Defender is running as standard. For details, contact the administrator for your computer.
Even if you have not installed any antivirus software, the antivirus software Windows Defender is running as standard. For details, contact the administrator for your computer.
The following shows how to configure the settings for Windows Defender.
Note:
The procedure may vary depending on your version of Windows.
If you cannot change the settings due to group policies or any other reasons, contact your administrator.
Setting Procedure
- Log on to Windows as a user with administrator privileges.
- Open the [Settings] app from the Start menu.
- Select [Update & Security] > [Windows Security], then open [Virus & threat protection].
- Click [Ransomware protection], then open [Allow an app through Controlled folder access].
- Click [Add an allowed app], select [Recently blocked apps] or [Browse all apps], then specify the following apps. (The path may vary depending on the environment.)
-
- C:\Program Files (x86)\fiScanner\PaperStream SimpleScan\PFU.PaperStream.SimpleScan.exe
- C:\Program Files (x86)\fiScanner\PaperStream Capture\PFU.PaperStream.Capture.exe
- C:\Program Files (x86)\PaperStream IP\TWAIN\Profile\pfexport.exe