Try the following.
- In [IIS Manager] on the server where NX Manager is installed, check that the application pool and the NX Manager site (Nm****) are not stopped.
- In Windows Services, check that "SQL Server (NXMANAGER)" is not stopped. If stopped, start it.
- Check that your firewall is not blocking the following communications (ports). If any of them are blocked, change the firewall settings to allow communication through the specified port numbers.
|
Item |
Port number (*1) |
Protocol number |
|
Scanner connection |
10447 (HTTP/HTTPS) |
6 (TCP) |
|
Browser connection |
20447 (HTTP/HTTPS) |
6 (TCP) |
|
WebAPI integration |
30447 (HTTP/HTTPS) |
6 (TCP) |
|
WebScan integration |
40447 (HTTP/HTTPS) |
6 (TCP) |
(*1):
The displayed port numbers are the default values. If you changed the port numbers during NX Manager installation or in IIS, use the configured port numbers.
- Check whether an error message is displayed on the scanner's operator panel.
If [M4:xx] is displayed:
See the scanner's Operator's Guide on "Network Configuration Error."
If [M5:xx] is displayed:
See the scanner's Operator's Guide on "Server Configuration Error."
The scanner's Operator's Guide can be downloaded from the Manual Downloads page 
.