fi Series
- How do I conduct maintenance on the scanner?
- Can I scan photographs continuously using an ADF?
- How to configure the scanner to start scanning just by pressing the [Scan] button on the scanner.
- When U-turn Scan is performed without having removed a previously scanned and ejected passport whose edge is still caught at the return path opening, U-turn scanned papers are occasionally jammed in or ejected from the return path opening.
- A long page is occasionally fed tilted largely to the right or left.
- Does the scanner support duplex scanning?
SP Series
fi-7300NX
N7100/N7100E
- Anti-virus software detects AdminTool, UserEditor, or Network Scanner as a virus when I try to download or run it. What should I do?
- It may take time to show a list of network folders/network printers. For example, when I try to add a network folder to N7100, it is getting data for a long time.
- It may take time to save scanned data or transfer data via applications such as UserEditor or AdminTool. Or an error frequently occurs due to a sudden disconnection. What should I do?
PaperStream IP/PaperStream IP Net
- Profiles are sometimes not selected correctly when using Automatic Profile Selection.
- An image is not split into multiple pages even though the [Divide Long Page] setting is enabled.
- Is there the "PaperStream IP for SP Series" for 64-bit Windows® ?
- I cannot find the profiles created with PaperStream IP on PaperStream NX Manager.
- How do I edit the PaperStream IP profiles on the server without connecting the scanner?
- How should I export/import the scanning profiles of PaperStream IP?
PaperStream Capture/PaperStream Capture Pro
- What can Automatic Profile Selection do for document separation?
- I cannot delete PaperStream Capture profiles. How can I fix it?
- What is the difference between PaperStream Capture and PaperStream Capture Pro?
- The update of PaperStream Capture for 2.1.0 is not shown by fi Series Online Update.
- It takes a long time to start scanning. Is there any way to reduce the waiting time?
- The document profile edited in PaperStream Capture does not apply to the scanning, but it applies to the next scanning or changed when editing the document profile next time.
PaperStream NX Manager
- What does PaperStream NX Manager do?
- How can I configure authentication function of PaperStream NX Manager 1.5.1 Web Scan?
- I cannot send an e-mail.
- I cannot save a file or release a batch.
- How do I log in to PaperStream NX Manager?
- How do I create and set the Job setting which is displayed on scanner panel?
Scanner Central Admin
- Files do not start downloading after pressing the [Export] button when connecting Scanner Central Admin Console and Scanner Central Admin Server using HTTPS.
- Some items of Scanner Central Admin Console cannot be displayed properly if Internet Explorer® 11 is installed on the computer.
- Although I tried to log-in Scanner Central Admin Server with Scanner Central Admin Console, "Connection error" message appears and disconnected.
- Can I register multiple update modules with the same type for one update group in [Image Scanner Update List]?
- What is indicated by icons and symbols used in Scanner Operation Monitor window?
- On what occasion are error marks of a scanner shown on the [Scanner Operation Monitor] window?
Scanner Control SDK
Others
- How to Configure PaperStream Connector Option
- How to Use OCR Optimization Assistant (PaperStream IP)
- My RICOH scanner indicates FUJITSU as the Manufacturer on the system.
- The Online Update shows two or more different versions of a software update.
- Who do I call for support?
- Are there any options available for RICOH scanners?