No scanner can be found on Windows 11, version 24H2 (SX03047E)

Code: SX03047E/SX03107E

Workaround update: April 17, 2025

The following issues may occur on Windows 11 version 24H2 and Windows 11 LTSC 2024 as of December 25, 2024. (This issue does not occur when a scanner is connected with LAN)

• When operating the fi or SP Series scanner via USB connection on a PC running Windows 11 version 24H2 or Windows 11 LTSC 2024, the device may not be recognized properly.
• In the scanner selection screen of your capturing software, the connection name of the scanner is “WIA No Friendly Name” and the scanner name is not displayed correctly.
  (It is only a display issue, and scanning is possible)

An example of the symptom

(This is an example of the display on the scanner selection screen of a typical scanning app. The screen may vary depending on the scanning app you are using.)

When this symptom occurs	During normal operation

This problem may occur when Windows update, KB5044284, KB5044384, or KB5046617, is installed.

(Updated on April 17, 2025)

Investigation status

We have confirmed that applying the cumulative update (KB5055523) for Windows 11 24H2 fixes the first issue.

The second issue might remain unresolved.

Workarounds

Sign in to Windows with administrator privileges and follow the steps below to apply the cumulative update.

1. 1. If a scanner is connected to the PC via USB, disconnect the USB cable.
      
      
   2. Uninstall all PaperStream IP drivers installed on the system.
      
      
   3. Open the Settings app from the Start menu and click on "Windows Update".
      
      
   4. Once the update is applied, restart the PC.
      
      
   5. Open the Settings app from the Start menu and click "System".
      
      
   6. Click "About" and confirm that the "OS build" is "26100.3624" or later.
      
      
      
   7. Download and install the latest PaperStream IP (*1) from the download page.
      
      
   8. After installation, connect the scanner and confirm that the issue is resolved.

*1: If you are using PaperStream Capture or PaperStream ClickScan, please use PaperStream IP (TWAIN).

If the above measures do not resolve the issue

1. Try the device driver update procedure.
2. If the issue persists after trying the measure above, it may be due to other factors. Please refer to the FAQ article on scanner connection issues and try the suggested solutions.