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  1. fi Series & SP Series FAQ | Global
  2. Troubleshooting
  3. Connection

Connection

  • No scanner can be found on Windows 11, version 24H2 (SX03047E)
  • Although my scanner is recognized by Windows, a scanner-not-found error occurs
  • My scanner cannot be connected to the computer via a network. (for wired LAN connection)
  • "No scanner is found (SX03047E)" appears.
  • My scanner has a connection problem.
  • Unable to connect to the NTP server. Or system time synchronization fails.
  • I cannot import the scanner setting information of fi-8040 via fi Series Network Settings (browser) with the message "The scanner setting information to be imported has already been set."
  • I cannot complete the setup when I select "Use the scanner by itself" in the scanner setup. What should I do?
  • My scanner does not connet to the network. (It errors out even after setting up network settings on the scanner device.)
  • What can I do when the error message "The image scanner cannot be found" appear?
  • What should I check if I cannot get a newly installed scanner to work?
  • USB 3.0 connection is unstable.
  • What is important when connecting a USB cable to the PC?
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