Others – fi Series & SP Series FAQ | Global

I cannot open a file, such as "Readme" and "Use conditions", even if I select them from the [Start] menu.
The scanner setting information file (*.cab) is detected as a virus and cannot be exported
The output image size is smaller than the scanned document. (PaperStream Capture/PaperStream IP)
Paper size is not detected correctly with the flatbed scanner.
Paper size is not detected correctly, even though [Automatic Size] is configured for [Cropping].
I cannot uninstall the TWAIN driver (PaperStream IP (TWAIN)).
My scanner turns itself off automatically
"Download System Settings File", "Download User Data Store", or "Download Technical Support" does not function. Or, garbage characters may appear in a file name sent by Save, Print, FAX, or E-mail. What should I do?
A data transfer failure may occur when I fax an image scanned in Color. What should I do?
What is “Temp File Save”?
In multi-image output process, the index information that is linked with FTP / SharePoint® occasionally includes image file information that is not linked.
Occasionally, when releasing Batch Job using multi-image output, even if I decline to overwrite on the confirmation dialog in the middle of the release process, part of the files are released even though release process is not completed.
I cannot change the file format of the suspended Batch Job. What should I do?
My imprinter prints a string different from the string I set through the application.
Scanner does not operate after resuming the computer from the power saving mode. How can I fix it?
Scanner is not responding during scanning.
I do not receive any response from the application during scanning. How can I fix it?
I cannot enter some letters to the imprinter of the driver window or character string of digital endorser. How can I fix it?
When I minimize the application window, only the driver window is minimized. What should I do?
Paper jam or multifeed occurs when using the ADF.
Carrier does not move and make an unusual noise when powering up the scanner.
An error occurs when starting the setting screen of IP Address Setting Tool or Certificate Registration Tool.
What is "Dropout color"?
May RICOH Image Scanner and related software get any harmful effects by the Log4j vulnerability (CVE-2021-44228)?
Image Scanner Driver for macOS Precautions With macOS v11 Big Sur or later