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  1. fi Series & SP Series FAQ | Global
  2. Troubleshooting
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Others

  • My scanner turns itself off automatically
  • "Download System Settings File", "Download User Data Store", or "Download Technical Support" does not function. Or, garbage characters may appear in a file name sent by Save, Print, FAX, or E-mail. What should I do?
  • A data transfer failure may occur when I fax an image scanned in Color. What should I do?
  • What is “Temp File Save”?
  • In multi-image output process, the index information that is linked with FTP / SharePoint® occasionally includes image file information that is not linked.
  • Occasionally, when releasing Batch Job using multi-image output, even if I decline to overwrite on the confirmation dialog in the middle of the release process, part of the files are released even though release process is not completed.
  • I cannot change the file format of the suspended Batch Job. What should I do?
  • My imprinter prints a string different from the string I set through the application.
  • Scanner does not operate after resuming the computer from the power saving mode. How can I fix it?
  • Scanner is not responding during scanning.
  • I do not receive any response from the application during scanning. How can I fix it?
  • I cannot enter some letters to the imprinter of the driver window or character string of digital endorser. How can I fix it?
  • When I minimize the application window, only the driver window is minimized. What should I do?
  • Paper JAM/Double feed problem occurs when using the ADF.
  • The "Check" lamp lights when powering up the scanner. Or carrier does not move and make an unusual noise when powering up the scanner.
  • An error occurs when starting the setting screen of IP Address Setting Tool or Certificate Registration Tool.
  • What is "Dropout color"?
  • May RICOH Image Scanner and related software get any harmful effects by the Log4j vulnerability (CVE-2021-44228)?
  • Image Scanner Driver for macOS Precautions With macOS v11 Big Sur or later
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