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  1. fi Series & SP Series FAQ | Global
  2. Troubleshooting
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Others

  • What is the impact of deprecation of basic authentication for SMTP auth in Microsoft Exchange Online?
  • I cannot open a file, such as "Readme" and "Use conditions", even if I select them from the [Start] menu.
  • Scanned images are skewed.
  • The scanner setting information file (*.cab) is detected as a virus and cannot be exported
  • The output image size is smaller than the scanned document. (PaperStream Capture/PaperStream IP)
  • Paper size is not detected correctly with the flatbed scanner.
  • Paper size is not detected correctly, even though [Automatic Size] is configured for [Cropping].
  • I cannot uninstall the TWAIN driver (PaperStream IP (TWAIN)).
  • My scanner turns itself off automatically
  • "Download System Settings File", "Download User Data Store", or "Download Technical Support" does not function. Or, garbage characters may appear in a file name sent by Save, Print, FAX, or E-mail. What should I do?
  • A data transfer failure may occur when I fax an image scanned in Color. What should I do?
  • What is “Temp File Save”?
  • In multi-image output process, the index information that is linked with FTP / SharePoint® occasionally includes image file information that is not linked.
  • Occasionally, when releasing Batch Job using multi-image output, even if I decline to overwrite on the confirmation dialog in the middle of the release process, part of the files are released even though release process is not completed.
  • I cannot change the file format of the suspended Batch Job. What should I do?
  • My imprinter prints a string different from the string I set through the application.
  • Scanner does not operate after resuming the computer from the power saving mode. How can I fix it?
  • Scanner is not responding during scanning.
  • I do not receive any response from the application during scanning. How can I fix it?
  • I cannot enter some letters to the imprinter of the driver window or character string of digital endorser. How can I fix it?
  • Paper jam or multifeed occurs when using the ADF.
  • Carrier does not move and make an unusual noise when powering up the scanner.
  • An error occurs when starting the setting screen of IP Address Setting Tool or Certificate Registration Tool.
  • What is "Dropout color"?
  • May RICOH Image Scanner and related software get any harmful effects by the Log4j vulnerability (CVE-2021-44228)?
  • Image Scanner Driver for macOS Precautions With macOS v11 Big Sur or later
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